FAQ
Questions managers ask
Straight answers about cost, setup and how the service runs. Residents, see the resident guide.
How do residents pay for valet trash?
Most properties add a monthly valet trash fee to the lease or utility bill. You set the resident fee, and we bill the property our per-unit rate. The difference is new income for the property.
How much does valet trash cost?
Our launch rate is $10 per occupied unit per month for our first two communities, and $12 per occupied unit after that. Bins, nightly reports and common-area service are included.
How long does it take to start?
About two weeks after signing. That covers a walk-through of your buildings and compactor, delivering a bin to every unit, and a resident notice.
What nights do you service?
Sunday through Thursday nights, between 8 and 11 PM. There is no service on Friday or Saturday nights or on posted holidays.
What happens if a pickup is missed?
Tell us and we collect it by 9 AM the next morning at no charge.
How do you handle residents who break the rules?
We photograph violations and include them in the nightly report, so your office can follow its own notice and fine process.
Do you provide a certificate of insurance?
Yes. We provide a certificate of insurance before service starts and can list your property and management company as additional insured.
Can we try it before committing?
Yes. Ask about a two-week trial on one building. Every contract also includes a 30-day out clause.
Which cities do you serve?
Melissa, Anna, McKinney, Prosper, Celina, Princeton, Allen and Lavon. If your community is nearby but not listed, ask us.
Ready to see the numbers for your community?
We walk your property and send a proposal within two business days.